Consumer protection

The Firm provides consumers, producers and suppliers with prior legal advice in the prevention of litigation and assistance in handling legal proceedings related to consumer protection.


The Firm provides the following services, among others:

• judicial and extrajudicial representation in cases of guarantees, conciliations, administrative investigations for violations of consumer protection rules, consumer protection mechanisms before government agencies and class actions.

• implementation of business manuals and consumer protection policies;

• revision of use manuals and guarantees;

• preparation of procedural manuals for petitions, complaints and claims;

• training on consumer protection and good practices;

• review of publications and commercial offers in light of the consumer protection regime.